Cancellations and
refunds.

The Go Pass is a single payment for 30 days of access, not a subscription. Nothing renews automatically, so there is nothing to cancel: if you don't buy another pass, you won't be charged again. Because the pass is a digital service that becomes usable as soon as payment is confirmed, an active pass can't be cancelled.

We give a full refund of the amount charged when:

• your payment went through but the Go Pass did not activate on your account;
• you were charged twice, or more than once, for the same purchase (duplicate payment);
• you were charged an amount different from the price shown at checkout, or charged without completing a purchase.

We don't refund an active Go Pass for a change of mind, for unused days or plans, or because a trip didn't happen.

Email vikas.chaudhary@tripixigo.com within 7 days of the payment with the email address on your Tripixigo account, the payment date and the Razorpay payment ID (it starts with pay_ and is in your payment confirmation). We reply within 2 working days.

Approved refunds are issued through Razorpay to the original payment method (UPI, card, net banking or wallet) within 2 working days of approval. Your bank or provider usually credits them within 5 to 7 working days after that. If a failed payment was deducted, it is often reversed automatically by your bank within the same period.

Hosting trips and extra join requests are part of the Go Pass, but Tripixigo does not collect or hold money for the trips themselves, so any costs shared between travelers are settled directly between them and are not covered by this policy. See our Terms & Conditions.